Support
We're available to help our clients with technical challenges, account inquires, setup issues, and simple how-to questions.
Whether you are going through our trial or performing a proof-of-concept (POC), we are here to support you.
And when our team assists you with POCs, we treat you with the same outstanding service that we provide to our customers. Once you purchase QuerySurge, you have access to all of the support services you received while you were going through our trial or POC plus access to upgrades, our Yammer community, and dedicated consultants to assist you along the way.
Knowledge Base
QuerySurge provides an extensive Knowledge Base of 100s of articles that solve the most frequently asked QuerySurge questions. To see if we’ve already answered your question, click here»
Support Sessions
We utilize Webex, GoToMeeting and Teams to launch support sessions that provide our experts with the ability to troubleshoot your issue quickly.
QuerySurge Content Portal
The free QuerySurge Content Portal has been designed to provide our customers with everything they need to learn and grow in their use of QuerySurge. It includes self-paced training, QuerySurge certification exams, the latest release information, news and Help center.
Email Support
We offer full email support.
Submit via email: [email protected]
Complete List of Services
| Services | Trials | Proof-of-Concept (POC) | Paid Customer |
|---|---|---|---|
| Phone case and Email submission | ✓ | ✓ | ✓ |
| Advanced Knowledge Base | ✓ | ✓ | ✓ |
| Remote troubleshooting | ✓ | ✓ | |
| Customer Training Portal | ✓ | ✓ | |
| Support Sessions | ✓ | ✓ | |
| Diagnosis of Installation & Configuration Issues | ✓ | ✓ | |
| Diagnosis of Performance Issues | ✓ | ✓ | |
| Access to upgrades, updates and patches | ✓ | ||
| Ongoing, expert support assistance | ✓ | ||
| Premium Services1 | ✓ |
1to learn more about Premium Services, click here>>
Business Hours
Business hours for direct telephone support are defined as 9:00am to 5pm Monday – Friday (Eastern time – we’re in New York), excluding holidays.
Email, phone message and ticketing support are 24/7.
